Privacy Policy & Terms and Conditions
Stay Connected with Covenant HVAC
Covenant HVAC will be collecting opt-in verbally from their customers. Customers will be able to opt in to receive messages either in person at their physical location, or over a phone call. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask if the customer would like to opt in to SMS-based billing notifications, appointment reminders, Dispatch notification and job completion surveys. Customers will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe, at any time and no further messages will be sent.” Customers will also be informed that their information will not be shared with third parties.
By submitting our contact form and signing up for texts, you consent to receive text messages from Covenant HVAC at the number provided, including messages sent by auto dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help.
Privacy Policy
Effective Date: April 15, 2026
Covenant HVAC respects your privacy and is committed to protecting your personal information.
We may collect the following information:
- Name
- Phone number
- Email address
- Service address
- Communication preferences
We use your information to:
- Schedule and confirm HVAC service appointments
- Send appointment reminders and service updates
- Respond to customer inquiries
- Deliver promotional offers (if you opt‑in)
- Improve our customer service and operations
Text Message Privacy
- Your mobile number will never be sold or shared with third parties for marketing purposes
- Your information is used only by Covenant HVAC to provide services and communication you’ve requested
Data Protection
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, misuse, or disclosure.
Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
If you have questions about this Privacy Policy, contact us at: (309) 346-2714 or [email protected]
Compliance Statement
By providing your phone number, you consent to receive recurring automated text messages from Covenant HVAC. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP to cancel, HELP for help.